Retail Parts ProStore 6971

Advance Auto Parts; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading automotive parts retailer in Jacksonville is seeking a Retail Parts Pro. The role requires expertise in automotive systems and customer service skills. Responsibilities include assisting DIY customers, achieving sales goals, and managing inventory processes. The ideal candidate has 3-5 years of automotive parts experience and strong organizational skills. ASE Certification is preferred but not required. A valid driver’s license is mandatory.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to communicate effectively in English; Spanish is a plus.
• Strong organizational skills.
• English proficiency; Spanish is a plus.
• Knowledge of automotive systems and diagnostic equipment.

Responsibilities

• Provide GAS2 selling experience for customer visits and calls.
• Achieve personal/store sales goals and service objectives.
• Ensure high standards of customer service and store appearance.
• Maintain high standards of customer service and store appearance.
• Key holder responsibilities: opening/closing tasks and safety checks.
• Assist in store inventory processes including cycle counts and back stock.

Skills

Knowledge of automotive systems

Customer communication

Sales ability

Operational safety skills

POS system usage

Safety knowledge

Bilingual English/Spanish

Tools

Microsoft Word

Microsoft Excel

Inventory software

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

(No additional education requirements specified)

Certificates, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

Physical demands of the role will be communicated during the interview process.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.