Retail Parts ProStore 8759

Advance Auto Parts; Downers Grove (IL); On-site; USD 22,661 - 24,934; Full time

Job summary

A leading auto parts retailer in Downers Grove, IL is seeking a Retail Parts Pro to provide excellent customer service and support. This full-time position requires 3-5 years of automotive parts experience, friendly communication, and knowledge of automotive systems. The compensation ranges from $16.45 to $18.10 per hour. Ideal candidates will have a valid driver's license and ASE certification is preferred.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to communicate effectively in English; Spanish is a plus.
• Ability to read and interpret safety rules and procedures.
• Strong organizational skills.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation.
• Achieve personal/store sales goals.
• Ensure high standards of customer service.

Skills

Automotive systems knowledge

Friendly communication

Safety knowledge

Inventory system operation

POS systems operation

Customer relations

Advanced selling skills

Education

Valid driver's license

ASE certification (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It also involves advanced identification, troubleshooting and project assistance for DIY customers. The role sources parts from numerous places including special order, FDO, second source, etc., and has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities: task assignment and completion, safety, open/close duties.

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.).
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3-5 years of prior automotive parts experience.

Proven Sales Ability

Past experience in fulfillment of customer transactions.

Education & Certifications

• Must have a valid driver's license.
• Ase certification preferred, but not required.

Physical Demands

Not specified.

Compensation Range

16.45 USD per hour - 18.10 USD per hour.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.