Retail Parts ProStore 7312

Advance Auto Parts; Coram (NY); On-site; USD 27,483 - 30,238; Full time

Job summary

A leading automotive retailer is seeking a Retail Parts Pro in Coram, NY. This full-time position requires expert knowledge in automotive systems and the ability to provide excellent customer service. Responsibilities include managing DIY services such as battery installations and achieving sales goals. Candidates should have 3-5 years of automotive parts experience and strong communication skills. Compensation ranges from $19.95 to $21.95 per hour.

Qualifications

• Must have a valid driver's license.
• ASE Certification Preferred, but not required.
• Working knowledge of automotive systems and diagnostic ability for internal engine, suspension, brakes, electronics, exhaust.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services, including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.

Skills

Expert knowledge of store systems

Advanced automotive system knowledge

Parts and automotive system knowledge skills

Safety knowledge and skills

Strong organizational skills

Friendly communication

Ability to locate and stock parts

Advanced selling skills for DIY

Education

3-5 years of prior automotive parts experience

Valid driver's license

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The role has the ability for advanced identification, troubleshooting, and project assistance for DIY customers. It can source parts from numerous places, including special order, FDO, and second source. The position has in‑depth knowledge of store inventory and maintenance processes and is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services, including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot
• Provide DIY services such as battery installation, testing, and wiper installs

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability for internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

Must have a valid driver's license

ASE Certification Preferred, but not required

Compensation Range

19.95 USD PER HOUR – 21.95 USD PER HOUR

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.