Retail Parts ProStore 8633

Advance Auto Parts; Norwood (MA); On-site; USD 27,483 - 30,238; Full time

Job summary

A leading automotive retailer is seeking a Retail Parts Pro in Norwood, Massachusetts. This full-time position requires strong automotive knowledge and customer service skills. Responsibilities include providing assistance to DIY customers, managing inventory processes, and maintaining store standards. Competitive hourly pay is offered, ranging from $19.95 to $21.95.

Qualifications

• Ability to read and interpret safety rules and procedure manuals.
• Strong mathematical skills for accurate calculations.
• Ability to communicate effectively in English.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage DIY services including installations and testing.
• Assist in inventory processes and maintain store cleanliness.

Skills

Automotive systems knowledge

Customer communication

Sales ability

Parts lookup skills

Organizational skills

Education

3-5 years of prior automotive parts experience

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Be among the first 25 applicants.

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions in the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It has the ability for advanced identification, troubleshooting, and project assistance for DIY customers. It can source from numerous places including special order, FDO, second source, etc. It has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skillsOperating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Certificates, Licenses, Registrations

• Must have a valid driver's license.

ASE Certification Preferred, But Not Required

No requirement, but preferred.

Compensation Range

19.95 USD PER HOUR - 21.95 USD PER HOUR

Benefits Information

Benefits Information: https://jobs.advanceautoparts.com/us/en/benefits

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We are an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.