Retail Parts ProStore 8920

Advance Auto Parts; Silver Spring (MD); On-site; USD 27,483 - 30,238; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Job summary

A reputable automotive parts retailer in Silver Spring, MD, is seeking a Retail Parts Pro to provide exceptional customer service and support DIY customers. This full-time position requires strong automotive knowledge and sales skills, along with the ability to manage inventory and assist in various store functions. The compensation ranges from $19.95 to $21.95 per hour, along with additional benefits.

Qualifications

• 3-5 years of automotive parts experience is preferred.
• Capable of communicating effectively in English; Spanish is a plus.
• Ability to perform basic math operations accurately.

Responsibilities

• Provide customer service for DIY customer visits and phone calls.
• Achieve sales goals and manage DIY services such as battery installation.
• Ensure store cleanliness and appearance standards.

Skills

Automotive system knowledge

Customer communication

Parts identification

Sales ability

Microsoft Office proficiency

Education

Valid driver's license

Job description

2 days ago Be among the first 25 applicants

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

• Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

Compensation Range

19.95 USD PER HOUR - 21.95 USD PER HOUR

Benefits Information

Benefits information available at https://jobs.advanceautoparts.com/us/en/benefits

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