Retail Parts ProStore 8459

Advance Auto Parts; Chapel Hill (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts retailer is seeking a full-time expert sales associate in Chapel Hill, NC. The role requires advanced knowledge of automotive systems and parts, and involves managing DIY services, ensuring customer satisfaction, and achieving sales goals. Ideal candidates have 3-5 years of experience in automotive parts and possess strong communication and organizational skills. ASE certification is preferred but not mandatory.

Qualifications

• 3-5 years of experience in automotive parts.
• Valid driver's license required.
• ASE certification preferred.

Responsibilities

• Provide customer service support for DIY customers.
• Manage DIY services including installations.
• Achieve personal and store sales goals.

Skills

Automotive systems knowledge

Customer relationship building

Sales ability

Diagnostic skills

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It must provide advanced identification, troubleshooting, and project assistance for DIY customers, with the ability to source parts from special orders, FDO, second sources, etc. In-depth knowledge of the store inventory and maintenance processes is required. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put-away, shoot-outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Certifications & Licenses

• Must have a valid driver’s license
• ASE Certification Preferred, but not required

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Link: https://jobs.advanceautoparts.com/us/en/disclosures

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Additional Information

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