Retail Parts ProStore 1414

Advance Auto Parts; Tupelo (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

A major automotive parts retailer is seeking a mid-senior level professional sales associate to provide advanced support for DIY customers. The successful candidate will have expert automotive knowledge, excellent communication skills, and experience in parts management. This full-time position requires a valid driver's license and ideally an ASE Certification. Responsibilities include achieving sales goals and managing customer interactions with a focus on service quality.

Qualifications

• 3‑5 years of prior automotive parts experience.
• Proven sales ability with past experience in customer transactions.
• Ability to read and interpret various documents.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits.
• Achieve personal and store sales goals.
• Manage DIY services including battery installation.

Skills

Expert knowledge of store systems

Advanced automotive system knowledge

Parts and automotive system knowledge

Friendly communication

Strong organizational skills

Effective communication skills in English

Education

Must have a valid driver's license

ASE Certification Preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system and part knowledge, and the ability to provide advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from special orders, FDO, second source, etc., and has in-depth knowledge of store inventory and maintenance processes. This is a full-time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, front facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience; proven sales ability with past experience in fulfillment of customer transactions.

Education and Certifications

Must have a valid driver's license. ASE Certification Preferred, but not required.

Physical Demands

Not specified.

Legal and Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. California Residents: click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industries: Motor Vehicle Manufacturing and Retail

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