Retail Parts ProStore 8422

Advance Auto Parts; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive parts retailer in Charlotte, NC, seeks a Retail Parts Pro to provide expert knowledge in customer support and sales for DIY customers. Responsibilities include managing DIY services, achieving sales goals, and maintaining store standards. Candidates should possess strong automotive system knowledge, proven sales experience, and effective communication skills. ASE certification preferred. Competitive benefits and a full-time position are offered.

Qualifications

• 3-5 years of prior automotive parts experience required.
• Proven sales ability in customer transactions.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Provide GAS2 selling experience for customer interactions.
• Manage DIY services including installations and tests.
• Achieve personal and store sales goals.

Skills

Automotive system knowledge

Customer service skills

Parts lookup skills

Sales skills

Diagnostic equipment expertise

Organizational skills

Education

Valid driver's license

ASE certification (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Retail Parts Pro – Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It can provide advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from multiple sources and has in‑depth knowledge of the store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver’s license. ASE certification preferred, but not required.

Physical Demands

The job requires the ability to lift and move parts, stand for extended periods, and perform repetitive tasks. Safety procedures must be followed consistently.

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Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.