Retail Parts ProStore 7066

Advance Auto Parts; Hermitage (Mercer County); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading auto parts retailer is seeking a full-time Retail Parts Pro in Hermitage. The role requires extensive automotive knowledge and sales experience to assist DIY customers. Key responsibilities include providing excellent customer service, managing inventory, and ensuring store appearance standards. Candidates should have 3-5 years in automotive parts, strong communication skills, and proficiency in Microsoft applications.

Qualifications

• Must have a valid driver's license.
• 3-5 years of prior automotive parts experience and proven sales ability.
• ASE certification preferred but not required.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services including installation and testing.
• Ensure high standards of customer service.

Skills

Selling experience

Customer service

Parts and automotive system knowledge

Communication skills

Organizational skills

Education

3-5 years of prior automotive parts experience

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It provides advanced identification, trouble‑shooting, and project assistance for DIY customers, sources parts from special order, FDO, second source, and more, and has in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience and proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver’s license.

ASE Certification Preferred, But Not Required

Legal Statements

California Residents Click Below For Privacy Notice

https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.