Retail Parts ProStore 8166

Advance Auto Parts; Baytown (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

A major auto parts retailer in Baytown seeks a Retail Parts Pro to deliver outstanding customer service and expert automotive support. The role involves managing DIY services, achieving sales goals, and maintaining store standards. Candidates should have 3-5 years of relevant experience and a strong knowledge of automotive systems. ASE certification is preferred but not required.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Strong organizational skills.

Responsibilities

• Provide sales support for DIY customer visits and phone calls.
• Manage DIY services like battery installation and wiper installs.
• Ensure high standards of customer service and store appearance.

Skills

Automotive systems knowledge

Customer communication

Parts lookup systems

Diagnostic equipment expertise

Safety knowledge

Education

Valid driver's license

ASE certification preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description
What is a Retail Parts Pro? A professional level sales position capable of supporting the advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It involves advanced identification, troubleshooting and project assistance for DIY customers, sourcing from numerous places including special order, FDO, second source, etc., and an in‑depth knowledge of store inventory and maintenance processes. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot).
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.).
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience, proven sales ability with a track record of fulfilling customer transactions.

Education & Certification

• Must have a valid driver’s license.
• ASE certification preferred but not required.

Physical Demands
Details not provided.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.