Retail Parts ProStore 8159

Advance Auto Parts; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retail company in San Antonio, Texas, seeks a Retail Parts Pro for a full-time position. The role requires strong expertise in automotive parts, excellent customer service skills, and the ability to manage inventory processes. Candidates should have 3-5 years of prior automotive parts experience and be adept at using Microsoft Office. ASE certification is preferred but not required.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to communicate effectively and build relationships.
• Capacity to read technical documents and manuals.

Responsibilities

• Provide customer service support for DIY customer visits and calls.
• Achieve store sales goals and manage DIY services.
• Assist in store inventory processes and maintain store cleanliness.

Skills

Customer service skills

Parts and automotive system knowledge

Diagnostic equipment usage

Communication skills in English

Basic math skills

Education

Valid driver's license

ASE Certification preferred

Tools

Microsoft Word

Microsoft Excel

Job description

4 days ago Be among the first 25 applicants

Job Description

What is a Retail Parts Pro?
Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Certificates, Licenses, Registrations. Must have a valid driver's license.

ASE Certification Preferred, But Not Required

Physical Demands

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority level: Mid-Senior level | Employment type: Full-time | Job function: Sales and Business Development | Industries: Motor Vehicle Manufacturing and Retail