Retail Parts ProStore 8195

Advance Auto Parts; South Lyon (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading automotive parts retailer in South Lyon, Michigan, is looking for a Retail Parts Pro to provide excellent customer service and manage DIY services. The ideal candidate will have strong automotive knowledge, proven sales ability, and effective communication skills. This full-time position requires 3-5 years of experience and offers a dynamic sales environment.

Qualifications

• 3-5 years of automotive parts experience required.
• Valid driver's license is necessary.
• Ability to read and interpret various documents.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage DIY services like battery installation and testing.
• Achieve personal/store sales goals.

Skills

Automotive system knowledge

Sales skills

Communication skills

Organizational skills

Parts lookup skills

Education

ASE Certification Preferred

Tools

Microsoft Office (Word, Excel)

Job description

Job Description

A Retail Parts Pro is a professional level sales position that supports advanced functions of the DIY business. The role involves expert knowledge of store systems, advanced automotive system knowledge and part knowledge, advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from numerous places, and in-depth knowledge of store inventory and maintenance processes.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft Office effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver's license.

Certificates, Licenses, Registrations: ASE Certification Preferred, but not required.

Physical Demands

No specific physical demands information provided.

Other Requirements

California Residents: privacy notice information can be accessed at jobs.advanceautoparts.com/us/en/disclosures.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Job Details

Seniority level: Mid-Senior level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Motor Vehicle Manufacturing and Retail