Retail Parts ProStore 7775

Advance Auto Parts; Hyattsville (MD); On-site; USD 25,003 - 27,496; Full time

Job summary

A leading automotive parts retailer is seeking a Professional Sales Associate in Hyattsville, MD. The ideal candidate will provide exceptional customer service, possess in-depth automotive knowledge, and manage various DIY services. This full-time position offers competitive hourly rates between $18.15 and $19.96. Strong communication and sales skills are essential for success.

Qualifications

• 3-5 years of automotive parts experience.
• Proven sales ability with customer transactions.

Responsibilities

• Provide GAS2 selling experience for customers.
• Achieve personal and store sales goals.
• Manage DIY services including battery installation.
• Ensure high standards of customer service.
• Assist in store inventory processes.

Skills

Customer service

Automotive system knowledge

Sales skills

Communication

Organizational skills

Basic math skills

Education

Valid driver's license

ASE certification (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It can perform advanced identification, troubleshooting and project assistance for DIY customers, source parts from numerous places including special order, FDO, and second source, and has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Skills

• Working knowledge of automotive systems and diagnostic ability to include internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Perform basic math accurately in all units of measure
• Use Microsoft Word and Excel effectively
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience and proven sales ability with past experience in fulfillment of customer transactions.

Education and Certifications

Must have a valid driver's license. ASE certification preferred but not required.

Compensation

$18.15 USD per hour – $19.96 USD per hour.

Benefits

https://jobs.advanceautoparts.com/us/en/benefits

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.