Retail Parts ProStore 7637

Advance Auto Parts; Pikesville (MD); On-site; USD 22,661 - 24,934; Full time

Job summary

A leading automotive retail company in Pikesville is seeking a full-time Retail Parts Pro to provide sales and technical support for DIY automotive customers. Responsibilities include assisting customers with part purchases, managing DIY services, and ensuring high customer service standards. Candidates should have 3-5 years of automotive parts experience, strong communication skills, and the ability to work flexible hours.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• ASE certification preferred but not required.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs.
• Ensure high standards of customer service and store appearance standards.

Skills

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Operating inventory systems and store equipment

Parts and automotive system knowledge skills

Operating POS and Parts lookup systems

Expert at testing and diagnostic equipment for DIY services

Advanced selling skills for DIY

Education

Valid driver’s license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Overview

Retail Parts Pro – full‑time sales and technical support for do‑it‑yourself automotive customers.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put away, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, and wiper installs

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability for internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3–5 years of prior automotive parts experience; proven sales ability with past experience in fulfillment of customer transactions.

Education & Credentials

Valid driver’s license. ASE certification preferred but not required.

Physical Demands

Full‑time sales and technical support. Physical demands typical for retail automotive environment.

Compensation

16.45 USD per hour – 18.10 USD per hour.

Benefits

Benefits information: https://jobs.advanceautoparts.com/us/en/benefits

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.