Retail Parts ProStore 7545

Advance Auto Parts; West Jefferson (OH); On-site; USD 20,595 - 22,661; Full time

Job summary

A leading auto parts retailer in Ohio is seeking a full-time Retail Parts Pro. This role involves providing expert level support for DIY customers, managing sales goals, and maintaining inventory processes. The ideal candidate will have strong automotive knowledge and experience in customer service. Competitive hourly compensation between $14.95 and $16.45, with opportunities for growth in a dynamic work environment.

Qualifications

• 3-5 years of prior automotive parts experience is preferred.
• Proven sales ability with past experience in customer transactions.
• Strong diagnostic ability with automotive systems.

Responsibilities

• Provide exceptional service to DIY customers both in-store and via phone.
• Manage DIY service tasks such as battery installation and testing.
• Ensure store cleanliness and maintain high customer service standards.

Skills

Automotive systems knowledge

Customer communication skills

Sales skills

Inventory management

Organizational skills

Education

Valid driver's license

ASE Certification (preferred)

Tools

Microsoft Office (Word, Excel)

Job description

Be among the first 25 applicants

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Driver’s License

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Compensation Range

14.95 USD PER HOUR - 16.45 USD PER HOUR

Benefits Information

Benefits Information: https://jobs.advanceautoparts.com/us/en/benefits

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

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