Retail Parts ProStore 5792

Advance Auto Parts; Cincinnati (OH); On-site; USD 20,595 - 22,661; Full time

Job summary

An automotive retail company in Cincinnati seeks a full-time Retail Parts Pro. This role requires expertise in automotive systems, strong customer service, and sales skills. Responsibilities include providing assistance for DIY customers, managing store services, and ensuring a high standard of store appearance. Preferred experience includes 3-5 years in automotive parts with a valid driver's license. Compensation ranges from $14.95 to $16.45 per hour.

Qualifications

• 3-5 years of prior automotive parts experience.
• Valid driver's license is required.
• Ability to explain and interpret automotive systems.

Responsibilities

• Provide customer assistance and sell automotive parts.
• Manage services including battery installation and testing.
• Ensure store cleanliness and inventory processes.

Skills

Automotive systems knowledge

Customer service skills

Sales ability

Inventory management

Microsoft Office proficiency

Communication skills

Education

No specific educational requirement mentioned

Job description

Job Description

What is a Retail Parts Pro?
Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It requires advanced identification, troubleshooting, and project assistance for DIY customers, the ability to source from numerous places (special order, FDO, second source, etc.), and in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3‑5 years of prior automotive parts experience
• Proven sales ability with past experience fulfilling customer transactions

Education

No specific educational requirement mentioned.

Certificates, Licenses, Registrations

Must have a valid driver’s license.

ASE Certification Preferred, But Not Required

ASE certification preferred but not required.

Physical Demands

Not specified.

Compensation Range

14.95 USD PER HOUR - 16.45 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

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https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.