Retail Parts ProStore 6741

Advance Auto Parts; Blanchester (OH); On-site; USD 18,459 - 20,305; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

A leading automotive retail company in Ohio is seeking a Retail Parts Pro to enhance the DIY customer experience, manage service tasks, and contribute to store sales goals. The ideal candidate will have strong automotive parts knowledge and sales experience. This full-time position offers a competitive hourly wage between $13.40 and $14.74 and requires effective customer service skills.

Qualifications

• 3-5 years of prior automotive parts experience is required.
• Experience in sales and customer transactions.
• Ability to communicate effectively in English.

Responsibilities

• Provide a selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals.
• Manage DIY services such as battery installations.
• Ensure high standards of customer service.

Skills

Automotive systems knowledge

Customer service skills

Sales skills

Diagnostic skills

Inventory management skills

Communication skills

Organizational skills

Basic math skills

Education

High School Diploma or equivalent

ASE Certification Preferred

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Retail Parts Pro

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from multiple suppliers, and in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot).
• Provide DIY services such as battery installation, testing, and wiper installs.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Needed for Success

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.).
• Speak and write English (Spanish a plus). Communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately in all units of measure.
• Use Microsoft software effectively (Word and Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education and Certifications

• Must have a valid driver's license.
• ASE Certification Preferred, But Not Required.

Physical Demands

None specified.

Compensation Range

13.40 USD PER HOUR - 14.74 USD PER HOUR

Benefits Information

Benefits Information: https://jobs.advanceautoparts.com/us/en/benefits

California Residents Privacy Notice

Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.