Retail Parts ProStore 4711

Advance Auto Parts; West Columbia (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading auto parts retailer is seeking a Retail Parts Pro in West Columbia, SC. This full-time position demands expert knowledge in automotive systems and requires effective communication skills. Responsibilities include supporting DIY customers, achieving sales goals, and managing inventory. Ideal candidates will have automotive parts experience and strong organizational skills. The role emphasizes a commitment to high-quality service and teamwork.

Qualifications

• 3–5 years of prior automotive parts experience.
• ASE P2 certified or equivalent preferred but not required.
• Ability to speak and write in English; Spanish a plus.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Ensure high standards of customer service and store appearance.

Skills

Automotive system knowledge

Communication skills

Inventory management

Diagnostic skills

Customer service

Education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge, and the ability to perform advanced identification, troubleshooting and project assistance for DIY customers. It involves sourcing parts from multiple channels including special order, FDO, and second source, and has in-depth knowledge of the store inventory and maintenance processes. This full‑time position focuses on delivering high‑quality service and meeting sales objectives.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3–5 years of prior automotive parts experience.

Education

Must have a valid driver's license.

ASE Certification Preferred, But Not Required

Preferred but not required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.