Retail Parts ProStore 6637

Advance Auto Parts; Huntsville (AL); Sur place; USD 30 000 - 45 000; Plein temps

Résumé du poste

A leading automotive retailer in Alabama is seeking a skilled Retail Parts Pro. This position requires strong automotive knowledge and sales experience. You will be responsible for assisting DIY customers, managing service tasks, and ensuring excellent customer satisfaction. Ideal candidates will possess effective communication skills and have 3-5 years of automotive parts experience. This role offers a full-time position with opportunities for growth.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with fulfillment of customer transactions.
• Valid driver's license required.

Responsabilités

• Provide GAS2 selling experience for customer visits and calls.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service and store cleanliness.

Connaissances

Automotive system knowledge

Sales skills

Communication skills

Organizational skills

Formation

High school diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

Description du poste

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role is able to identify and troubleshoot issues and provide project assistance for DIY customers. It is also able to source parts from multiple channels such as special order, FDO, or secondary sourcing. The role has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Handle key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Ase P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Proven sales ability with experience in fulfillment of customer transactions

Education & Certification

Must have a valid driver’s license.

Ase Certification Preferred, but not required.

Equity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.