Retail Parts ProStore 6497

Advance Auto Parts; Conroe (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading auto parts retailer in Conroe, Texas, is seeking a Retail Parts Pro to deliver exceptional service and support customers with DIY projects. The successful candidate will have strong automotive knowledge and sales abilities, ensuring high standards in customer service and store upkeep. This role requires 3-5 years of relevant experience and offers a full-time position with competitive benefits.

Qualifications

• 3-5 years of automotive parts experience is preferred.
• Strong ability to communicate in English; Spanish is a plus.
• Experience with POS and parts lookup systems.

Responsibilities

• Provide exceptional selling experience for DIY customers.
• Manage DIY services including installations and testing.
• Ensure store cleanliness and maintenance.

Skills

Automotive system knowledge

Customer service skills

Parts and inventory knowledge

Sales skills

Organizational skills

Education

Driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Retail Parts Pro

Professional level sales position capable of supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge, and the ability to provide advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from numerous places including special order, FDO, second source, and has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations.

Must have a valid driver's license.

ASE Certification Preferred, But Not Required

ASE Certification Preferred, But Not Required.

Seniority Level

Mid-Senior level.

Employment Type

Full-time.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.