Retail Parts ProStore 7885

Advance Auto Parts; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

A retail automotive parts company is seeking a Retail Parts Pro for their Austin, Texas location. This role involves providing expert customer service, managing DIY services, and requires extensive knowledge of automotive systems and parts. Ideal candidates will have 3-5 years of experience in automotive parts, strong sales skills, and possess a valid driver's license.

Qualifications

• 3-5 years of prior automotive parts experience is preferred.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Strong organizational skills and ability to work varied hours.

Responsibilities

• Provide excellent customer service for DIY customer visits and phone calls.
• Manage DIY services such as battery installation and testing.
• Assist in store inventory processes and maintain cleanliness.
• Maintain high standards of customer service and store appearance.
• Fulfill key holder duties (task assignment, safety, opening/closing).
• Assist in inventory processes (truck put away, cycle counts, back stock).
• Keep store clean (floors, bathrooms, parking lot).
• Provide DIY services including battery installation and testing.

Skills

Automotive systems knowledge

Sales skills

Customer communication

Organizational skills

Microsoft Office proficiency

Inventory management

Education

Valid driver's license

ASE P2 certification preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional-level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It includes advanced identification, troubleshooting and project assistance for DIY customers, sourcing from multiple locations such as special order, FDO, second source, etc., and in-depth knowledge of store inventory and maintenance processes. This is a full-time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

• Certificates, Licenses, Registrations
• Must have a valid driver's license

ASE Certification Preferred, But Not Required

We do not require ASE certification, but ASE P2 certification or equivalent is preferred.

Seniority level

Mid-Senior level

Employment type

Full-time

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.