Retail Parts ProStore 6484

Advance Auto Parts; Walkertown (NC); Sur place; USD 35 000 - 45 000; Plein temps

Résumé du poste

A leading automotive parts retailer in North Carolina is seeking a Retail Parts Pro to provide excellent customer service and manage DIY services. The ideal candidate will have strong automotive knowledge, proven sales skills, and experience with inventory systems. This full-time role offers a dynamic environment and the opportunity to assist customers with their automotive needs.

Qualifications

• Proven sales ability with experience in customer transactions.
• Ability to understand and execute instructions in various formats.
• Effective in building relationships with customers and colleagues.

Responsabilités

• Provide excellent customer service during DIY customer visits and calls.
• Achieve personal and store sales goals.
• Manage DIY services, including battery installations.
• Ensure store cleanliness and organization.

Connaissances

Automotive system knowledge

Customer service skills

Sales ability

Problem-solving skills

Communication skills

Microsoft Word proficiency

Microsoft Excel proficiency

Formation

3-5 years of automotive parts experience

Valid driver's license

ASE Certification Preferred

Description du poste

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role can source from numerous places including special order, FDO, second source, etc. In-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

• Must have a valid driver's license.
• ASE Certification Preferred, but not required.

Physical Demands

Information is available at https://jobs.advanceautoparts.com/us/en/disclosures.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Sales and Business Development

Industries

• Motor Vehicle Manufacturing and Retail