Retail Parts ProStore 6432

Advance Auto Parts; Palatine (IL); On-site; USD 22,661 - 24,934; Full time

Job summary

A leading auto parts retailer in Illinois seeks a Retail Parts Pro to provide exceptional service and support to DIY customers. The role involves advanced automotive knowledge, sales responsibilities, and management of DIY services. Candidates should possess 3-5 years of experience and a valid driver's license. Competitive hourly pay between $16.45 and $18.10 will be offered.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.
• Ability to work flexible hours including days, evenings, and weekends.

Responsibilities

• Provide excellent customer service for DIY visits and calls.
• Manage DIY services, including battery and wiper installs.
• Achieve personal and store sales goals.

Skills

Customer communication

Automotive system knowledge

Sales ability

Inventory management

Education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from multiple suppliers, and in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, and wiper installs
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, and back stock
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services such as battery installation, testing, and wiper installs

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience That Sets a Retail Parts Pro Up for Success

• 3‑5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education, Certificates, Licenses, Registrations

• Must have a valid driver’s license

Compensation Range

16.45 USD PER HOUR – 18.10 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

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https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.