Retail Parts ProStore 9009

Advance Auto Parts; Riverdale Park (MD); On-site; USD 25,003 - 27,496; Full time

Job summary

A leading automotive retail company is seeking a Retail Parts Pro in Riverdale Park, Maryland. In this professional-level position, you will utilize your automotive expertise to assist DIY customers and manage store sales. Ideal candidates will have 3-5 years of automotive parts experience and excellent sales skills. Offering $18.15 - $19.96 per hour with opportunities for advancement.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• ASE P2 certification or equivalent preferred.

Responsibilities

• Provide GAS2 selling experience for customers.
• Achieve personal/store sales goals.
• Manage DIY services such as battery installation.
• Ensure high standards of customer service and store appearance.
• Assist in store inventory processes.

Skills

Expert knowledge of automotive systems

Sales skills

Customer service

Microsoft Office proficiency

Communication skills

Education

Valid driver’s license

Tools

POS systems

Parts lookup systems

Job description

Job Description

What is a Retail Parts Pro? The role is a professional‑level retail parts sales position that supports advanced functions of the DIY business. It requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge. The role includes the ability to source parts from special order, FDO, second source and to identify, troubleshoot and assist DIY customers with projects.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, diagnostics including internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English; Spanish a plus; effective communication and strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Must have a valid driver’s license

ASE Certification Preferred, But Not Required

Physical Demands

Compensation Range

$18.15 USD PER HOUR – $19.96 USD PER HOUR

Benefits Information

Benefits: https://jobs.advanceautoparts.com/us/en/benefits

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