Retail Parts ProStore 9018

Advance Auto Parts; Falls Church (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Falls Church, Virginia. This full-time role requires an expert understanding of automotive systems and parts, along with strong sales and customer service skills. You will assist customers directly, manage store services, and maintain inventory standards. Candidates should have 3-5 years of automotive parts experience and be effective communicators.

Qualifications

• Ability to communicate effectively in English; Spanish a plus.
• Read and interpret safety rules and procedure manuals.
• Successfully complete the Parts Knowledge Assessment.

Responsibilities

• Provide exceptional customer service during DIY customer interactions.
• Manage DIY services such as battery installations and testing.
• Ensure high standards of store cleanliness and appearance.

Skills

Expert knowledge of store systems

Advanced automotive system knowledge

Parts lookup and sourcing skills

Customer service skills

Organizational skills

Ability to work flexible hours

Education

3-5 years of prior automotive parts experience

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The candidate will perform advanced identification, troubleshooting, and project assistance for DIY customers, source parts from numerous locations including special order, FDO, second source, etc., and maintain in-depth knowledge of store inventory and maintenance processes. This is a full‑time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck putaway, shot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English; Spanish a plus; communicate effectively and build strong relationships with customers, peers, and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (add, subtract, multiply, divide in all units of measure, whole numbers, common fractions, and decimals)
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education and Certifications

• Must have a valid driver's license
• ASE Certification Preferred, but Not Required

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.