Retail Parts ProStore 6116

Advance Auto Parts; Chicago (IL); On-site; USD 25,003 - 27,496; Full time

Benefits offered by this job

Benefits details

Job summary

A leading automotive retail company in Chicago is seeking an experienced sales associate to support DIY customers. The role involves managing customer interactions, achieving sales goals, and maintaining store operations. Required qualifications include previous automotive parts experience and strong customer service skills. The position offers hourly compensation ranging from $18.15 to $19.96.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales experience and customer transaction fulfillment.
• Ability to read and interpret various documents.

Responsibilities

• Provide excellent customer service for DIY customers.
• Achieve sales goals and manage services.
• Maintain store cleanliness and assist in inventory processes.

Skills

Automotive systems knowledge

Customer service

Sales ability

Microsoft Word

Microsoft Excel

Problem-solving

Education

Valid driver's license

ASE Certification (preferred)

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers. The position sources parts from various channels including special order, FDO, second source, etc. The role has in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3–5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education and Certifications

Must have a valid driver's license.

ASE Certification Preferred, But Not Required

Physical Demands

Position requires manual handling and on‑site physical tasks associated with retail parts operations.

Compensation Range

USD 18.15 – 19.96 per hour.

Benefits Information

Benefits details

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.