Retail Parts ProStore 5888

Advance Auto Parts; Warner Robins (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Competitive salary

Opportunities for advancement

Job summary

A leading automotive parts retailer seeks a Retail Parts Pro in Warner Robins, GA, to support advanced sales and provide DIY customer assistance. Ideal candidates will possess 3-5 years of automotive parts experience and must excel in customer service and sales. Full-time position with opportunities for growth.

Qualifications

• 3-5 years of prior automotive parts experience.
• ASE Certification preferred but not required.
• Ability to communicate effectively in English.

Responsibilities

• Provide advanced sales and support services for DIY customers.
• Manage DIY services including battery installations.
• Achieve personal and store sales goals.

Skills

Customer service

Parts and automotive system knowledge

Sales skills

Diagnostic ability

Friendly communication

Organizational skills

Education

High school diploma or equivalent

Valid driver’s license

Tools

Microsoft Word

Microsoft Excel

Job description

2 days ago – Be among the first 25 applicants

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role can source parts from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

What is a Retail Parts Pro?

Retail Parts Pro is responsible for advanced sales and support services in a DIY automotive parts environment.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability including internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, licenses, and registrations required: Must have a valid driver’s license.

ASE Certification

ASE Certification Preferred, But Not Required

Physical Demands

Typical duties may involve standing, walking, lifting, and other physical requirements common to automotive parts store positions.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other federal, state, or local protected class.