Retail Parts ProStore 5759

Advance Auto Parts; Norwich (CT); On-site; USD 25,003 - 27,496; Full time

Benefits offered by this job

Health insurance

401(k) plan

Employee discounts

Job summary

A leading auto parts retailer in Connecticut seeks a Retail Parts Pro. This full-time position requires expertise in automotive systems and parts, effective customer communication, and a strong sales ability. Responsibilities include managing DIY services, achieving sales goals, and maintaining store standards. The compensation ranges from $18.15 to $19.96 per hour with benefits available.

Qualifications

• 3-5 years of prior automotive parts experience.
• Effective communication with customers and team members.
• Ability to read and interpret technical documents.

Responsibilities

• Manage DIY services including installations and testing.
• Achieve personal/store sales goals.
• Maintain store cleanliness and customer service standards.

Skills

Automotive systems knowledge

Customer communication

Parts sourcing and lookup

Safety knowledge

Diagnostic ability

Organizational skills

Education

Valid driver’s license

ASE Certification

Tools

Microsoft Word

Microsoft Excel

Job description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from multiple suppliers, and in-depth knowledge of store inventory and maintenance processes. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability including internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education and Credentials

Certificates, Licenses, Registrations

Must have a valid driver’s license

ASE Certification Preferred, but Not Required

Compensation Range

18.15 USD PER HOUR – 19.96 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.