Retail Parts ProStore 5404

Advance Auto Parts; Muskegon (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading automotive retail company in Muskegon seeks a Retail Parts Pro for a full-time role. The candidate will support DIY customers by providing sales expertise and managing automotive parts and services. Successful applicants will have extensive automotive knowledge, proven sales experience, and strong communication skills. This role is essential for ensuring customer satisfaction and meeting sales goals.

Qualifications

• 3-5 years of prior automotive parts experience required.
• Valid driver's license mandatory.
• Proven sales ability with customer transactions.

Responsibilities

• Provide exceptional customer service.
• Manage DIY services like battery installation.
• Achieve sales goals and service objectives.

Skills

Automotive systems knowledge

Customer relationship building

Sales skills

Diagnostic ability

Organizational skills

Effective communication

Ability to read documents

Tools

Microsoft Word

Microsoft Excel

POS systems

Job description

1 week ago Be among the first 25 applicants

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. It can source parts from numerous places including specialty orders, FDO, second source, etc., and has in‑depth knowledge of the store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education

[Details not provided]

Certificates, Licenses, Registrations

Must have a valid driver's license.

ASE Certification Preferred, But Not Required

Positionally preferred but not mandatory.

Physical Demands

[Details not provided]

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail