Retail Parts ProStore 5208

Advance Auto Parts Inc.; Canton (OH); On-site; USD 18,459 - 20,305; Full time

Job summary

A leading automotive parts retailer in Ohio is looking for a Retail Parts Pro. In this full-time sales role, you will provide exceptional customer service, manage DIY installations, and contribute to sales goals. Candidates should have 3-5 years of automotive parts experience, strong knowledge of automotive systems, and proficiency in Microsoft software. Benefits include competitive compensation and a supportive work environment.

Qualifications

• Experience in fulfillment of customer transactions.
• Ability to lift, stand, and perform repetitive motions.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits.
• Achieve personal/store sales goals.
• Manage DIY services including installations.
• Ensure high standards of customer service.

Skills

Sales ability

Automotive systems knowledge

Customer relationship building

Basic math skills

Microsoft software proficiency

Education

3–5 years automotive parts experience

Valid driver's license

ASE Certification preferred

Job description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble‑shooting and project assistance for DIY customers. The role can source parts from special order, second source, etc., and has in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expert in testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills and Qualifications

• Working knowledge of automotive systems, and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3–5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education and Certifications

Must have a valid driver's license.

ASE Certification Preferred, but not required.

Physical Demands

Physical duties include lifting, standing, and repetitive motions as required for inventory and customer service.

Compensation Range

USD 13.40 – 14.74 per year.

Benefits

Benefits information: https://jobs.advanceautoparts.com/us/en/benefits

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.

Additional Information

Seniority level: Mid‑Senior level.

Employment type: Full‑time.

Job function: Sales and Business Development.

Industries: Motor Vehicle Manufacturing and Retail.