Retail Parts ProStore 5046

Advance Auto Parts; Milwaukee (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts retailer is seeking a Professional Level Sales Associate in Milwaukee, Wisconsin. You will support DIY customers with expert knowledge of automotive systems and part sourcing. Responsibilities include achieving sales goals, managing services like battery installations, and maintaining high standards of customer service. 3-5 years of parts experience preferred. This is a full-time position with various work shifts.

Qualifications

• 3-5 years of automotive parts experience.
• Ability to read and write English; Spanish a plus.
• Strong organizational skills.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits.
• Achieve personal/store sales goals.
• Manage DIY services including battery installation.

Skills

Customer Service

Automotive Knowledge

Communication Skills

Inventory Management

Sales Skills

Education

Valid Driver's License

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge, and the ability to perform advanced identification, troubleshooting, and project assistance for DIY customers. It also involves sourcing parts from special order, FDO, second source, etc., and has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience and proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver's license. ASE Certification Preferred, But Not Required.

Physical Demands

None specified.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. For California residents, please review the privacy notice: https://jobs.advanceautoparts.com/us/en/disclosures