Retail Parts ProStore 4970

Advance Auto Parts; Rocky Mount (NC); Sur place; USD 40 000 - 50 000; Plein temps

Résumé du poste

A leading auto parts retailer in Rocky Mount, North Carolina, is seeking a Retail Parts Pro to provide exceptional sales support, manage DIY services, and ensure high customer service standards. The ideal candidate will have 3-5 years of automotive parts experience, effective communication skills, and the ability to thrive in a fast-paced environment. This full-time position offers opportunities for professional growth and advancement.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to speak and write in English; Spanish is a plus.
• Must have effective communication and relationship-building skills.
• Ability to read and interpret safety rules and procedure manuals.

Responsabilités

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services including battery installations and testing.
• Ensure high standards of customer service.
• Assist in store inventory processes and maintain cleanliness.

Connaissances

Automotive systems knowledge

Sales skills

Communication skills

Organizational skills

Diagnostic skills

Formation

Valid driver's license

ASE Certification (Preferred)

Outils

Microsoft Word

Microsoft Excel

Description du poste

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. The role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role can source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education, Licenses, and Certifications

• Must have a valid driver's license
• ASE Certification Preferred, But Not Required

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Sales and Business Development

Industries: Motor Vehicle Manufacturing and Retail