Retail Parts ProStore 9685

Advance Auto Parts; Hinesville (GA); Sur place; USD 35 000 - 45 000; Plein temps

Résumé du poste

A leading automotive parts retailer in Hinesville, Georgia is seeking a Retail Parts Pro to provide excellent sales support and customer service. Ideal candidates will have 3-5 years of automotive parts experience and proven sales abilities. Responsibilities include managing DIY services and achieving sales goals. Candidates should possess strong automotive knowledge and effective communication skills. This is a full-time position with significant customer interaction and inventory management.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability in customer transactions.
• Valid driver's license.

Responsabilités

• Handle DIY customer interactions for sales.
• Achieve sales goals and service objectives.
• Manage DIY services for customers.

Connaissances

Customer service

Communication skills

Parts and automotive system knowledge

Sales skills

Inventory system operations

Formation

High school diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

Description du poste

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It requires advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from numerous places including special order, FDO, and second source. The role has in-depth knowledge of store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment, completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability to include internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

High school diploma or equivalent; additional certification preferred

Certificates, Licenses, Registrations

Must have a valid driver’s license

ASE Certification Preferred, But Not Required

Physical Demands

The physical demands described include lifting, standing, walking, and typical automotive retail duties.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.