Retail Parts ProStore 5073

Advance Auto Parts; Palm Harbor (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive parts retailer in Palm Harbor, Florida, is seeking a Retail Parts Pro. In this full-time role, you will utilize your automotive knowledge to assist DIY customers, manage inventory, and achieve sales goals. The ideal candidate should have 3-5 years of experience in automotive parts and strong customer service skills. This position requires a valid driver's license and offers opportunities for growth within the company.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with fulfillment of customer transactions.
• Comfortable using basic math skills.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and calls.
• Achieve personal and store sales goals.
• Manage DIY services like battery installation.

Skills

Automotive systems knowledge

Customer service

Sales skills

Diagnostic ability

Microsoft Office proficiency

Education

Valid driver's license

ASE Certification (preferred)

Job description

Job Description

What is a Retail Parts Pro? A professional‑level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from a variety of channels including special order, FDO, and second source, and maintaining in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck putaway, shoot outs, cycle counts, back stock, etc.
• Store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills & Necessary for Success

• Working knowledge of automotive systems, diagnostic ability across internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience; Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

• Certificates, Licenses, Registrations
• Must have a valid driver's license
• ASE Certification Preferred, But Not Required

Physical Demands

Physical demands related to job are as described in the Physical Demands section of the job description.

Legal Notice

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.