Retail Parts ProStore 7336

Advance Auto Parts; Philadelphia (Philadelphia County); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Philadelphia. This full-time role focuses on providing exceptional customer service and automotive solutions. Candidates should have 3-5 years of parts experience and strong communication skills. Responsibilities include assisting customers, managing inventory, and ensuring high service standards. The position requires a valid driver’s license and expertise in automotive systems. Join a team that values safety and equality in the workplace.

Qualifications

• 3-5 years of prior automotive parts experience.
• Speak and write English; Spanish is a plus.
• Ability to read and interpret safety and operating instructions.

Responsibilities

• Provide GAS2 selling experience for customers.
• Manage DIY services including battery installation.
• Ensure high customer service standards.

Skills

Automotive system knowledge

Customer service skills

Parts lookup skills

Communication skills

Microsoft Office proficiency

Education

Valid driver's license

Tools

POS systems

Diagnostic equipment

Job description

Job Description

What is a Retail Parts Pro? A professional-level sales position focused on supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge, with the ability to source parts from numerous places such as special order, FDO, second source, etc. The candidate has in‑depth knowledge of the store inventory and maintenance processes, and is capable of advanced identification, troubleshooting, and project assistance for DIY customers.

Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

• Certificates, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.