Retail Parts ProStore 4600

Advance Auto Parts; Lenoir (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retail company in Lenoir is seeking a Retail Parts Pro to provide exceptional customer service and manage store services. The ideal candidate has 3–5 years of automotive experience, strong sales skills, and robust knowledge of automotive systems. This full-time position requires effective communication, organizational skills, and proficiency with inventory systems. A valid driver’s license is required.

Qualifications

• 3–5 years of prior automotive parts experience.
• Ability to read and interpret safety and procedural documents.
• Strong organizational skills.

Responsibilities

• Provide excellent customer service for DIY customers.
• Achieve personal/store sales goals.
• Manage various DIY services and tasks.

Skills

Customer communication

Parts and automotive system knowledge

Proficiency with inventory systems

Sales skills for DIY

Education

Valid driver’s license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from special order, FDO, second sources, etc., and maintaining in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot.
• Provide DIY services such as battery installation, testing, and wiper installs.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Proficiency with inventory systems and store equipment.
• Parts and automotive system knowledge.
• Proficiency with POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing ability.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability for internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3–5 years of prior automotive parts experience and proven sales ability with past experience in processing customer transactions.

Education

Certificates, licenses, registrations required: Must have a valid driver’s license.

ASE Certification Preferred, But Not Required

Physical Demands: Not specified.

Legal and Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability, or any other federal, state or local protected class.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail

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