Retail Parts ProStore 4116

Advance Auto Parts; Murfreesboro (NC); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading automotive parts retailer in North Carolina seeks a Retail Parts Pro to provide exceptional customer service, manage DIY services, and maintain inventory processes. Candidates should have 3-5 years of automotive parts experience, strong communication skills, and a valid driver's license. This full-time position offers growth opportunities in a dynamic retail environment.

Qualifications

• 3-5 years of prior automotive parts experience.
• Must possess strong communication skills in English.
• Ability to use basic math effectively.

Responsibilities

• Provide outstanding customer service and achieve sales goals.
• Manage DIY services like battery installation and wiper installs.
• Assist in store inventory processes and maintain store cleanliness.

Skills

Sales skills

Automotive system knowledge

Customer service

Inventory management

Education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional‑level sales position capable of supporting the advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge, and the ability for advanced identification, troubleshooting, and project assistance for DIY customers. The role can source parts from numerous places, including special order, FDO, second source, etc. The role has in-depth knowledge of store inventory and maintenance processes. This is a full‑time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Needed for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

Must have a valid driver’s license

ASE Certification Preferred, But Not Required

Seniority Level

• Mid-Senior level

Employment Type

• Full‑time

Job Function

• Sales and Business Development
• Motor Vehicle Manufacturing and Retail

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.