Retail Parts ProStore 4035

Advance Auto Parts; Orlando (FL); Presencial; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

A leading automotive parts retailer in Florida is seeking a Retail Parts Pro to deliver exceptional customer service and manage DIY services. The ideal candidate will have extensive knowledge of automotive systems and sales experience. Responsibilities include assisting customers with their needs, maintaining store cleanliness, and managing inventory. This full-time position requires strong communication skills and the ability to work various shifts.

Qualificações

• 3-5 years of prior automotive parts experience required.
• Ability to communicate effectively in English (Spanish a plus).
• Strong organizational skills and ability to work flexible hours.
• ASE Certification Preferred, But Not Required.
• Speak and write English; Spanish a plus.

Responsabilidades

• Provide exceptional customer service during visits and phone calls.
• Manage DIY services such as battery installation and testing.
• Assist in store inventory processes and maintain cleanliness.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).
• Assist in store inventory processes including truck put away, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services including battery installation, testing, wiper installs.

Conhecimentos

Automotive systems knowledge

Sales abilities

Customer communication

Diagnostic skills

Microsoft Office proficiency

Weekend availability

Parts lookup & sourcing

DIY project support

Diagnostic equipment usage

Formação académica

Valid driver's license

ASE Certification

Ferramentas

MS Word

MS Excel

POS systems

Parts lookup systems

Descrição da oferta de emprego

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It is able to perform advanced identification, troubleshooting, and project assistance for DIY customers. The role can source parts from multiple places including special order, FDO, second source, etc. It has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

The Physical Demands section was referenced but no specific details were provided.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.