Retail Parts ProStore 3555

Advance Auto Parts Inc.; City of Rochester (NY); In loco; USD 25.003 - 27.496; Tempo pieno

Descrizione del lavoro

A leading automotive parts retailer is hiring a Retail Parts Pro in Rochester, NY. This full-time role requires expert knowledge of automotive systems, excellent customer service skills, and the ability to manage DIY services. Candidates should have 3-5 years of automotive parts experience and possess a valid driver's license. The position offers a competitive hourly wage between $18.15 and $19.96, with opportunities for growth in a dynamic work environment.

Competenze

• 3-5 years of prior automotive parts experience required.
• Proven sales ability and customer transaction fulfillment experience.

Mansioni

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service and store appearance.

Conoscenze

Friendly communication

Parts and automotive system knowledge

Advanced selling skills for DIY

Safety knowledge and skills

Organizational skills

Diagnostic ability

Formazione

Valid driver's license

ASE Certification Preferred

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. This role can provide advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from numerous places including special order, FDO, second source, etc. It requires in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and Parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success

• Working knowledge of automotive systems and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

• Must have a valid driver's license.
• ASE Certification Preferred, but Not Required.

Physical Demands

Physical demands will not be stated in this posting. Please contact HR for specific details.

Compensation Range

18.15 USD per hour – 19.96 USD per hour.

Benefits Information

Benefits information available on the company website.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.