Retail Parts ProStore 3550

Advance Auto Parts; Cleveland (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automotive retail company in Cleveland is seeking a Retail Parts Pro. The role involves providing excellent customer service for DIY customers, achieving sales goals, and managing automotive parts inventory. Ideal candidates possess expert automotive knowledge, strong communication skills, and prior sales experience. Full-time position with requirements for customer interaction and technical assistance in automotive services.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in customer transactions.
• A.S.E. P2 certified or A.S.E. ready equivalent preferred.

Responsibilities

• Provide great customer service to DIY customers.
• Achieve personal and store sales goals.
• Manage and assist in DIY services.
• Maintain store cleanliness and inventory processes.

Skills

Expert knowledge of automotive systems

Friendly communication

Ability to locate and stock parts

Safety knowledge

Organizational skills

Proficient in Microsoft Word and Excel

Advanced selling skills for DIY

Education

High school diploma or equivalent

Valid driver's license

Job description

Professional level sales position capable of supporting advanced functions of the DIY business. This role possesses expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It requires advanced identification, troubleshooting, and project assistance for DIY customers. The role can source parts from numerous places including special order, FDO, second source, etc., and has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• A.S.E. P2 certified or A.S.E. ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
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• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success3>

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver's license

A.S.E. Certification Preferred, But Not Required

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.