Retail Parts ProStore 3350

Advance Auto Parts; Hendersonville (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automotive parts retailer is seeking a Sales Associate to support advanced functions of the DIY business, focusing on customer service and efficient parts sourcing. The ideal candidate has substantial automotive system knowledge, strong communication skills, and prior sales experience. This full-time position involves assisting customers with their automotive needs, managing inventory processes, and maintaining store standards.

Qualifications

• 3–5 years of prior automotive parts experience.
• Ability to effectively communicate in English; Spanish is a plus.
• Capable of reading and interpreting safety manuals and operating instructions.

Responsibilities

• Provide GAS2 selling experience for customer visits and calls.
• Achieve sales goals and manage DIY services.
• Maintain store cleanliness and inventory processes.

Skills

Automotive systems knowledge

Customer communication

Parts and inventory management

Basic math skills

Microsoft Office proficiency

Education

Valid driver’s license

ASE certification (preferred)

Job description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It is responsible for advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from numerous places including special order, FDO, second source, etc., and has in‑depth knowledge of store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3–5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education &

Must have a valid driver’s license. ASE certification preferred, but not required.

Physical Demands

Physical demands associated with the role include lifting, standing and walking for extended periods, and the ability to adapt to a fast–paced environment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.