Retail Parts ProStore 3250

Advance Auto Parts; Clarksville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer in Clarksville, TN is seeking a Retail Parts Pro to support DIY customers. Responsibilities include providing excellent customer service, managing DIY services, and achieving sales goals. Applicants should have 3-5 years of automotive parts experience and strong communication skills. ASE certification is preferred but not required. Join a dedicated team in delivering quality automotive parts and services and work in a dynamic retail environment.

Qualifications

• 3-5 years of prior automotive parts experience required.
• Effective communication skills in English (Spanish is a plus).
• Working knowledge of automotive systems including internal engines, brakes, etc.

Responsibilities

• Provide selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals.
• Manage DIY services like battery installation and testing.

Skills

Selling experience

Customer service

Automotive system knowledge

Safety knowledge

POS systems usage

Diagnostic equipment expertise

Organizational skills

Education

Valid driver's license

ASE Certification

Tools

Microsoft Word

Microsoft Excel

Job description

Job Overview

Professional level retail parts pro position supporting DIY customers. Full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver's license. ASE Certification Preferred, But Not Required.

Physical Demands

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Equal Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.