Retail Parts ProStore 2200

Advance Auto Parts; Collinsville (VA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

A leading auto parts retailer is looking for a Retail Parts Pro in Virginia. This full-time role requires expert knowledge of automotive systems and sales skills. You'll assist DIY customers with their projects and manage various store responsibilities, ensuring top-notch customer service and sales performance. Ideal candidates have 3-5 years of automotive parts experience and effective communication skills. A valid driver’s license is required, and ASE certification is preferred.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfilment of customer transactions.
• ASE Certification preferred, but not required.
• Ability to read safety rules, manuals, and parts catalogs.
• Strong knowledge of store inventory and parts lookup systems.

Responsabilités

• Provide excellent selling experience for DIY customers.
• Achieve personal and store sales goals.
• Manage DIY services like battery installation.
• Maintain high standards of customer service and store appearance.
• Perform key holder duties including opening/closing tasks.
• Assist in inventory processes: cycle counts, back stock, truck put away.
• Ensure store cleanliness and organization.

Connaissances

Automotive systems knowledge

Customer service

Sales skills

Communication

Microsoft Office proficiency

Diagnostic equipment testing

Safety awareness

Reading manuals

Formation

Valid driver’s license

Valid driver’s license

Outils

POS systems

Microsoft Excel

Description du poste

5 days ago Be among the first 25 applicants

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It can identify, troubleshoot and assist DIY customers with projects, source from numerous places including special order, FDO, second source, etc., and has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education & Credentials

Must have a valid driver’s license.

ASE Certification Preferred, But Not Required

Physical Demands

Physical demands and safety requirements vary with the retail environment; candidate must be able to lift and move at least 25 pounds.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.