Retail Parts ProStore 1541

Advance Auto Parts; Sunbury (Northumberland County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automotive retail company in Sunbury, Northumberland County, is seeking a Retail Parts Pro. This full-time position involves providing excellent customer service, managing DIY services, and collaborating on sales goals. The ideal candidate will have 3–5 years of automotive parts experience, strong knowledge of automotive systems, and proven sales abilities. Essential requirements include a high school diploma and a valid driver’s license.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with customer transaction fulfillment.
• Must have a valid driver’s license.

Responsibilities

• Provide customer service for DIY customer visits and phone calls.
• Achieve personal/store sales goals.
• Manage DIY services including battery installation.
• Assist in store inventory processes.
• Maintain store cleanliness.

Skills

Customer service skills

Automotive system knowledge

Proficiency in English

Strong organizational skills

Sales skills

Education

High school diploma or equivalent

Higher education preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A Professional level sales position capable of supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system and part knowledge, advanced identification, troubleshooting, project assistance for DIY customers, and sourcing from multiple supply channels (special order, FDO, second source, etc.). It also requires in‑depth knowledge of the store inventory and maintenance processes. The position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities—task assignment and completion, safety, opening/closing duties.

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness—floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services such as battery installation, testing, wiper installs.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Proficiency with inventory systems and store equipment.
• Strong parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expert use of testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.).
• Proficient in spoken and written English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately (addition, subtraction, multiplication, division in all units).
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3–5 years of prior automotive parts experience; proven sales ability with past experience in customer transaction fulfillment.

Education

Relevant high school diploma or equivalent; higher education preferred.

Certificates, Licenses, Registrations

Must have a valid driver’s license.

ASE Certification Preferred, But Not Required

ASE certification is considered an advantage but not mandatory.

Physical Demands

Physical requirements include lifting and moving heavy items, standing for extended periods, operating machinery, and performing repetitive manual tasks.

Legal Information

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other federal, state or local protected class.

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