Retail Parts ProStore 1360

Advance Auto Parts; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive parts retailer in Pittsburgh is seeking a full-time Retail Parts Pro. The role demands expert knowledge of automotive systems and parts alongside excellent customer service and sales skills. Candidates require 3-5 years of experience in automotive parts and must be capable of managing DIY services such as battery installations. A valid driver's license is necessary, and ASE certification is preferred. This role also entails achieving sales goals and maintaining store standards.

Qualifications

• 3-5 years of automotive parts experience.
• Proven sales ability in customer transactions.
• Strong organizational skills.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and testing.

Skills

Expert knowledge of automotive systems and parts

Excellent customer service skills

Sales proficiency

Knowledge of inventory management

ASE certification knowledge

Education

Valid driver's license

ASE certification preferred

Tools

Microsoft Word

Microsoft Excel

Job description

We are looking for a Retail Parts Pro to support the advanced functions of the DIY business. This professional-level sales position requires expert knowledge of store systems, automotive systems, and parts. The role is full-time.

Overview

Professional level sales position with expert knowledge of store systems, automotive systems, and part knowledge. Full-time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

• Must have a valid driver's license
• ASE certification preferred, but not required

Physical Demands

Physical demands for this position include frequent lifting, standing, and a willingness to work odd hours.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.