Retail Parts ProStore 1018

Advance Auto Parts; Alliance (OH); On-site; USD 18,459 - 20,305; Full time

Job summary

A leading automotive retail company is seeking a Retail Parts Pro for their Alliance, Ohio location. This full-time role requires expert knowledge of automotive systems and sales skills to assist DIY customers. Responsibilities include providing exceptional customer service, managing inventory, and handling various DIY services. The salary ranges from $13.40 to $14.74 per hour. Ideal candidates should have 3-5 years of automotive parts experience and a valid driver’s license.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with customer transactions.
• Strong English communication skills.

Responsibilities

• Provide customer service and sales support.
• Manage inventory processes in the store.
• Assist customers with DIY services.

Skills

Knowledge of automotive systems

Customer service skills

Parts lookup skills

Diagnostic equipment expertise

Sales skills

Organizational skills

Education

Valid driver's license

ASE certification preferred

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Job Description

A Retail Parts Pro is a professional-level sales position responsible for supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The Retail Parts Pro provides advanced identification, troubleshooting, and project assistance for DIY customers, sources parts from multiple channels (special order, FDO, second source), and has in-depth knowledge of store inventory and maintenance processes. This is a full-time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/show sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put-away, shoot-outs, cycle counts, back stock, etc.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot.
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success

• Working knowledge of automotive systems and diagnostic ability across internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education, Certifications, and Licenses

Must have a valid driver's license.

ASE certification preferred, but not required.

Compensation Range

13.40 USD per hour – 14.74 USD per hour.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.