Retail Parts Pro

Advance Auto Parts; Whitewater (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Advance Auto Parts is seeking a Retail Parts Pro for a full-time position in Whitewater, WI, who will provide expert support in the DIY automotive parts sector. This role involves managing customer interactions, sourcing parts, and ensuring store cleanliness while leveraging automotive knowledge and sales skills to meet business objectives.

Qualifications

• 3-5 years of automotive parts experience required.
• Valid driver's license necessary.
• ASE certification preferred, but not required.

Responsibilities

• Provide customer service and assist with parts sourcing.
• Manage DIY services and maintain store standards.
• Achieve sales goals and track inventory processes.

Skills

Customer Service

Communication

Inventory Management

Problem Solving

Sales Skills

Automotive Knowledge

Education

High School Diploma or equivalent

Tools

POS Systems

Inventory Software

Job description

locations 1184 W Main Street, Whitewater, WI 53190

time type Full time

posted on Posted 3 Days Ago

job requisition id R-0525971

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local law.

What is a Retail Parts Pro?

This is a professional-level sales position supporting advanced functions within the DIY automotive parts business. The role requires expert knowledge of store systems, automotive systems, and parts, with capabilities in advanced identification, troubleshooting, and project assistance for DIY customers. The position involves sourcing parts from various channels including special orders, FDO, and secondary sources. In-depth knowledge of store inventory and maintenance processes is essential. This is a full-time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone inquiries
• Achieve personal and store sales goals and service objectives
• Manage DIY services such as battery installation, testing, and wiper installation
• Maintain high standards of customer service and store appearance
• Perform key holder duties including task management, safety, and opening/closing

Secondary Responsibilities

• Assist with inventory processes like truck put-away, shoot outs, cycle counts, and back stock
• Ensure store cleanliness including floors, bathrooms, and parking lot
• Provide DIY services as listed above

Success Factors

• Friendly communication skills
• Ability to locate and stock parts efficiently
• Safety knowledge and operational skills
• Proficiency with inventory systems and store equipment
• Expertise in parts and automotive systems
• Proficiency with POS and parts lookup systems
• Experience with testing and diagnostic equipment for DIY services
• ASE P2 certification or equivalent
• Strong solution-oriented and product recommendation skills
• Advanced parts lookup and sourcing skills
• Effective selling skills for DIY customers

Essential Job Skills

• Knowledge of automotive systems including engine, suspension, brakes, electronic, and exhaust
• Fluent in English; Spanish is a plus
• Ability to interpret safety rules, manuals, and parts catalogs
• Effective communication and written skills
• Ability to follow written and oral instructions
• Successful completion of Parts Knowledge Assessment
• Basic math skills
• Proficiency with Microsoft Word and Excel
• Strong organizational skills
• Flexible availability including days, evenings, and weekends

Prior Experience

3-5 years of automotive parts experience with proven sales ability and customer transaction fulfillment.

Education & Certifications

Must have a valid driver's license. ASE certification is preferred but not required.

Physical Demands

Details not specified; standard physical demands for retail automotive roles apply.

We are an Equal Opportunity Employer and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.

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