Retail Parts Pro

Advance Auto Parts; West Homestead (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

Advance Auto Parts is seeking a Retail Parts Pro to enhance the DIY customer experience through expert assistance in parts identification, troubleshooting, and project guidance. This full-time role encompasses managing sales and customer service while maintaining store inventory processes and cleanliness.

Qualifications

• 3-5 years of automotive parts experience and proven sales ability in customer transactions.
• Effective communication skills in English (Spanish a plus).
• Valid driver’s license required.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs.

Skills

Knowledge of automotive systems and diagnostics

Effective communication skills

Organizational skills

Safety knowledge and skills

Expertise with testing and diagnostic equipment

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local laws.

What is a Retail Parts Pro?

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts. Responsibilities include advanced identification, troubleshooting, project assistance for DIY customers, and sourcing parts from various channels such as special orders, FDO, or second sources. In-depth knowledge of store inventory and maintenance processes is essential. This is a full-time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Maintain high standards of customer service and store appearance
• Key holder responsibilities including task assignment, safety, and opening/closing duties

Secondary Responsibilities

• Assist in store inventory processes such as truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expertise with testing and diagnostic equipment for DIY services
• ASE P2 certification or equivalent
• Advanced solution, project, and product recommendation skills
• Advanced parts lookup and sourcing abilities
• Advanced selling skills for DIY

Essential Job Skills

• Knowledge of automotive systems and diagnostics (engine, suspension, brakes, electronic, exhaust, etc.)
• Effective communication skills in English (Spanish a plus)
• Ability to interpret safety rules, manuals, parts catalogs, and procedures
• Ability to complete the Parts Knowledge Assessment successfully
• Basic math skills for measurements and calculations
• Proficiency in Microsoft Word and Excel
• Strong organizational skills
• Flexibility to work days, evenings, and weekends as needed

Prior Experience

3-5 years of automotive parts experience and proven sales ability in customer transactions.

Education

High school diploma or equivalent required.

Certificates, Licenses, and Registrations

• Valid driver’s license required
• ASE certification preferred but not mandatory

Physical Demands

Details not specified.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

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Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider serving professional installers and DIY customers. As of October 5, 2024, we operated 4,781 stores primarily in the U.S., with additional locations in Canada, Puerto Rico, and the U.S. Virgin Islands. We also serve 1,125 independently owned Carquest stores across these locations, including Mexico and Caribbean islands. For more information about employment opportunities, products, and services, visit www.AdvanceAutoParts.com.