Retail Parts Pro

Advance Auto Parts; Trussville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Retail Parts Pro to support advanced DIY sales, assist customers in person and by phone, and perform DIY services such as battery installation and wiper installs.

The role requires strong knowledge of automotive systems, parts catalogs, and store systems, with responsibilities including inventory accuracy and maintaining a high standard of customer service. Candidates should have 3–5 years of automotive parts experience, be able to read and interpret

Qualifications

• Excellent customer service and store appearance standards.
• Ability to locate and stock parts.
• Experience using store systems and diagnostic equipment.
• Reading and interpreting safety rules and parts catalogs.
• Proficient in basic math and Microsoft Excel.
• Able to work days, evenings, and weekends.

Responsibilities

• Facilitate selling experience for DIY customers via in-person visits and calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services like battery installation and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder duties (opening/closing, safety) when needed.
• Assist in store inventory processes (truck put away, cycle counts) and cleanliness.

Skills

Customer service

Sales

Safety knowledge

Parts lookup systems

POS systems

Microsoft Word

Microsoft Excel

Store operations

Education

Driver's license

ASE certification preferred

Tools

Store systems

Parts lookup systems

POS systems

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions
• Education

Education

Certificates, Licenses, Registrations

Driver’s License

• Must have a valid driver’s license
• ASE certification preferred, but not required

Physical Demands

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

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