Retail Parts Pro

Advance Auto Parts Inc.; North East (Erie County); On-site; USD 34,000 - 52,000; Full time

Job summary

Advance Auto Parts Inc. is hiring a Retail Parts Pro to support DIY customers with expert parts knowledge and store systems. The role emphasizes advanced identification, troubleshooting, and sourcing from multiple channels to fulfill customer needs.

You will handle in-store and phone inquiries, meet sales goals, and perform DIY services such as battery installations and wiper changes, while ensuring clean, safe store operations.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with customer transactions.
• Ability to work days, evenings and weekends as needed.
• Valid driver’s license required; ASE certification preferred.

Responsibilities

• Facilitate selling experience for DIY customers by phone and in-store.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services like battery installation and wiper installs.
• Maintain high standards of store appearance and customer service.
• Perform key holder duties including safety and opening/closing tasks.

Skills

Customer service

Parts knowledge

Sales

POS systems

Microsoft Word/Excel

Education

High school diploma or equivalent

Tools

POS lookup systems

Microsoft Excel

Inventory management system

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

• Must have a valid driver’s license
• ASE certification preferred, but not required

Physical Demands

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

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